ITIL / IT Service Management Training

ITIL is an integrated set of processes and best-practices for delivering IT services to customers and is the most widely adopted approach to IT Service Management in the world. Learn how to effectively reduce your organization’s IT costs, better define and formalize operational processes, provide a “common language” for both business and IT, and improve overall customer satisfaction.

ITIL Foundation

ITIL® 4 Foundation | 2 Days

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This course includes an exam voucher.

Ideal for: This course is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.

ITIL Managing Professional

ITIL® 4 Specialist Create, Deliver and Support (CDS) | 3 Days

This course begins your journey toward the ITIL Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This class includes an exam voucher.

Ideal for: Those who have successfully achieved the ITIL 4 Foundation Qualification.

ITIL® 4 Specialist Drive Stakeholder Value (DSV) | 3 Days

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. This class includes an exam voucher.

Ideal for: Project Managers, Service Level Managers, Relationship Managers, Service Desk Managers, Business Analysts.

ITIL® 4 Specialist High Velocity IT (HVIT) | 3 Days

This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher.

Ideal for: Those who have successfully achieved the ITIL 4 Foundation Qualification.

ITIL Strategic Leader

ITIL® 4 Strategist Direct Plan and Improve (DPI) | 3 Days

Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

Ideal for: Anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it will help you deliver better value to your customers.

ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS) | 3 Days

This course takes you on a digital strategy journey. You experience the four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise. This class includes an exam voucher.

Ideal for: Individuals in senior roles (CIOs, Chief Digital Officers, Consultants).