ITIL® je integrovaný soubor procesů a osvědčených postupů pro poskytování IT služeb zákazníkům a je nejrozšířenějším přístupem k řízení IT služeb na světě. Zjistěte, jak efektivně snížit náklady organizace na IT, lépe definovat a formalizovat provozní procesy, zajistit "společný jazyk" pro byznis i IT a zvýšit celkovou spokojenost zákazníků.
ITIL® Foundation
ITIL® 4 Foundation | 2 dny
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This course includes an exam voucher.
Ideal for: This course is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
ITIL® 4 Foundation | 3 dny
This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. This course will earn you 14 PDUs. This course includes an exam voucher.
Ideal for: This course is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements.
ITIL® Managing Professional
ITIL® 4 Specialist Create, Deliver and Support (CDS) | 3 dny
This course begins your journey toward the ITIL® Managing Professional designation. You will acquire insight that will allow you to integrate different value streams and activities to create, deliver and support IT-enabled products and services. This class includes an exam voucher.
Ideal for: Those who have successfully achieved the ITIL® 4 Foundation Qualification.
ITIL® 4 Specialist Drive Stakeholder Value (DSV) | 3 dny
This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. This class includes an exam voucher.
Ideal for: Project Managers, Service Level Managers, Relationship Managers, Service Desk Managers, Business Analysts.
ITIL® Strategic Leader
ITIL® 4 Strategist Direct Plan and Improve (DPI) | 3 dny
Organizations use ITIL® to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.
Ideal for: Anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it will help you deliver better value to your customers.
Podrobné certifikační schéma ITIL v4
Certifikační program ITIL v4 lze přizpůsobit vzdělávacím potřebám jednotlivce nebo organizace. Využívá modulární, víceúrovňovou strukturu, která umožňuje zaměřit se na konkrétní tematické oblasti, nebo si vybudovat široké znalosti v oblasti Service Management.
